Refund policy

 

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Refund Policy for Deposits

Thank you for choosing Custom Planter Co. We appreciate your business and trust in our products. Our refund policy for deposits is as follows:

  1. Non-Refundable Deposits: All deposits are considered non-refundable. When you make a deposit, you are holding an item or service that is then not offered to other customers. Therefore, the deposit amount covers the potential loss of business.
  2. Cancellation Policy: If you need to cancel your order, please do before we send the message of us saying we have started the order. Cancellations made within this time frame will result in your deposit being send back to you or a another oder
  3. Change of Mind: If you change your mind about an order, we understand that these things happen. While the deposit is non-refundable, we offer the option to transfer the deposit to an alternative item or service of equal or greater value within the time of us starting the first order.
  4. Processing Refunds: Refund assessments can take up to 3 days to process. If a refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  5. Contact Us: For all deposit inquiries, please contact our customer service team at sales@customplanterco.com.au
  6. At Custom Planter Co., all items are carefully handcrafted to meet your specifications. Once an order is picked up and approved by the customer at the time of collection, it is considered final. We do not offer returns, exchanges, or refunds after pickup.
    Please inspect your item carefully upon collection to ensure you are fully satisfied with the quality and finish. By accepting your order at pickup, you acknowledge that the product meets your expectations.
    Thank you for supporting Australian-made custom craftsmanship.

Please note that our refund policy is in place to protect the integrity of our services and the value we promise to deliver to our customers. By making a deposit, you agree to the terms outlined in this policy.